SUMMARY

Over 25 years of accomplishment exceeding performance goals, advancing division, store and district position, and driving company-wide implementation and improvements within competitive consumer retail markets. 

Expert in combining business, marketing, and people management strengths to effectively plan and execute operational, sales, and merchandising initiatives to drive market share, bottom-line goals, revenue growth, and sustainability.  

Strong and interactive leader with history of success building and retaining top quality management, sales, and support teams.

Skilled and influential communicator with the ability to drive collaboration and movement towards business success across all professional levels.

CORE COMPETANCIES

Strategic Planning & Direction | Store Opening & Expansion | Operations & Process Improvement Policy Development & Implementation | Marketing & Branding Initiatives | Promotional Events & Campaigns | Sales & Revenue Growth | P&L & Financial Analysis | Product Merchandising | Vendor Negotiation & Relations | Inventory Management | Staff Recruitment & Retention | Coaching And Staff Development | Performance Management | Problem & Conflict Resolution

CAREER HIGHLIGHTS

Responsible for the strategic planning and daily operations of the KB Home Houston Studio, including the management of both the internal and external design teams.

Managed successful retail operations and team for two Neiman Marcus flagship stores, exceeding sales performance goals for 4 consecutive years as Assistant General Manager of downtown Dallas location and 8 consecutive years as Assistant General Manager of NorthPark location (High volume store, generating $190M annual sales). Performed as Acting General Manager 11/2018 – 5/2019.

Opened 4 new store locations, including direct oversight and management of final construction, hiring, merchandising, and stock assortment as Club Monaco District Manager. 

Received three Presidential “Bravo” awards for strong leadership and top results in 2002 and 2003 as Gap Inc. District Manager of 11 locations throughout San Francisco metropolitan area.

KB HOME
2020 – Present  
HOUSTON, TX

NEIMAN MARCUS
2007 – 2020  
DALLAS, TX

Director, Studio
Responsible for the strategic planning and operations of the Studio to ensure profitability and efficiency. Supervise and guide performance of eight management and design employees. Also responsible for the design and merchandising of model homes and model parks within and surrounding the Houston metroplex, partnering with outside interior design and landscaping teams.

Assistant General Manager  - NorthPark 2012 – 2020
Managed combined sales, P&L, ongoing development and customer service for 220,000 square-foot luxury department store with $190M in total annual sales. Supervised and guided performance of 400 management, sales, and support employees with high attention to coaching & development, scheduling, policy compliance, performance quality, customer service, continuous improvement opportunities, and professional growth.  Partnered with Planning and Merchant organization leaders to determine strategies that would yield positive results. Planned and executed store budget, and ensured guidelines were followed to minimize expenses and maximize revenue. Increased RTW sales by $8M and consistently met sales targets for 6 consecutive years.  Grew Fine Apparel business by $2M within three years of arrival. Achieved milestone sales in vendors Lafayette 148 ($4.3M), Sisley ($2.5M) and Clé de Peau ($2.2M).

Assistant General Manager – Downtown Dallas 2007 - 2012
Managed 186,000 square foot flagship store strategic sales, P&L, continuous development, and customer service with direct oversight of 160 employees for location generating $50M in annual revenue.  Achieved and maintained #1 customer service score in the company for 5 consecutive years and continuously exceeded sales performance targets for 4 consecutive years.  

CLUB MONACO
2003 – 2007
WESTERN US

District Manager
Directed strategic planning and execution of sales, branding, and merchandising for 11 Club Monaco locations across the Western U.S. and sole U.S. outlet. Concurrently managed Midwest and Southwest territories until early 2005. Directly contributed to design and rollout of sales, performance, and P&L reports. Rapidly grew sales to #1 trend companywide and increased district sales to $30M. Tripled profits within 3 years, subsequently exceeded sales performance targets, and achieved #1 rank in shrink reduction at .3% cost for 2006. 

BUYER

Macy’s West, San Francisco, CA, Oversaw and managed product line development, procurement, and vendor negotiations for junior denim and active departments totaling $25M in annual sales.

General Manager

Macy’s West, San Francisco, CA, Managed day to day operations and multi-disciplinary retail staff of 170 employees for 150,000 square foot department store with $25M in annual sales.

Regional Merchandise Manager

Macy’s West, San Francisco, CA, Planned and directed execution of regional merchandising initiatives for Ready-to-Wear departments across 15 Southern California stores. Identified and introduced assortment opportunities towards achieving store buying/planning goals while merchandising uniformity across all store locations. Trained and guided professional development of management and sales personnel. Directed and partook in layout, merchandising, and product assortment makeover within all Ready-to-Wear for six newly acquired Broadway store locations.

Assistant Buyer

Macy’s West, San Francisco, CA, Selected to lead initial start-up of Women’s I.N.C. apparel line.  Launched in partnership with Macy’s corporate product development team in NYC. Determined assortment plans with buyer, while directly responsible for in-store shop concepts and monthly merchandising directives for uniformity.